Sometimes Callers want Supporters to only call 911, and sometimes they want Supporters to call the designated responder first before 911 is called. They can't see your Rescue Plan unless it is released, and it is helpful for a Supporter to start a rescue knowing if you want them to call EMS or your designated responder, or both. Ideally, you should communicate what you want to happen if you are unresponsive to your Supporter during this discussion. You can check this by clicking the grey bar towards the bottom of the screen while in the call. Your Supporter will ask you to briefly tell them about your Rescue Plan and they will ask you to check if the Rescue Plan you are using is correct. This discussion only takes a couple of minutes, and goes even faster if a Rescue Plan is already completed.Įvery call starts with checking the Rescue Plan.
In most cases, we recommend that Callers wait to use on the call, so that a few important things can be discussed in the beginning. Not only do a lot of people have limited access to strong Wi-Fi and cellular networks, spending extra time to set up video when you're also trying to get your gear set up to use can be really frustrating! As everyone who has had to make a video conference call knows, setting up the mic and video and ensuring you can hear/see each other often takes a few minutes. Making a call over the internet takes less than 10% of the network strength to maintain than a video call. Just having the option in the app at all makes some people quite uncomfortable given the current context of the Drug War, which is experienced differently depending on what region of the US and Canada you are calling from.Ģ) Video isn't easy to do. People have privacy concerns about video, even if it's not turned on. There are 2 primary reasons why we do not currently support video right now:ġ) Video can complicate anonymity. Video seems like a really great idea, and it's possible that at some point in the future a limited (and optional) video feature will be available.
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